You can track your order through the following methods: -

• Log in to your account.
• Via the order confirmation email you received.
• By downloading the shop app through the link provided to you on your order confirmation email.

To start a return:

• Click Return My Order 
• Type the email address associated with your order. 
• When you enter your email address,  you will receive an email with a one-time, 6-digit code that you need to enter to log in.
• Select the product that you wish to return.
• Indicate the reason for returning the item.
• Once your Return Request is reviewed and approved (usually within 2 *business days), you will receive an email with a return label.  If your Return Request is declined, you will be notified via email.
• Once you receive the return label, please note that you have 7 Business days to return the product.

Please note that return approval is not automatic.

For more details please refer to our Returns & Refund Policy

You can always contact us for any return questions at returns@guocali.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For more details please refer to our Returns & Refund Policy

We want you to be thrilled with your new order. However, if you need to return an item, we're here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For more details please refer to our Returns & Refund Policy

Refunds

We will notify you within 2-3 *business days once we have received and inspected your return, and let you know if the refund was approved or not.

If your refund is approved: -

• The return shipping fee is deducted from your refund.
• You’ll be automatically refunded less the return costs on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we approved your return, please contact us at contact@guocali.com
• We'll keep you updated every step of the way.
• Shipping is non-refundable.
• By using the provided return waybill you consent to the deduction of the shipping cost from your refund.

*Business days = Monday to Friday excluding public holidays.

For more details please refer to our Returns & Refund Policy